LuckyBox

FAQ

How does unboxing work?

You buy a sealed box at a fixed price. Opening it shows which gadget is inside. Same price for any item in that box tier.

What if I do not pay?

Unpaid orders close after 24 hours. The unbox chance is not returned. You cannot unbox again until this is paid or closed.

Can I get a refund?

Open an after-sales ticket. If the parcel has not shipped, we can review a refund. Shipped items follow local consumer rules.

How do invites work?

Share your link. When a friend signs up and creates an order, you get +1 chance.

Shipping?

We ship to Malaysia, Singapore and Indonesia. Tracking appears on your order after dispatch.

Fridge / AC / e-scooter?

Those are bulky. Courier books a slot. Installation and carry-up are not included.

How do I pay?

Visa / Mastercard on checkout. After the order exists you can WhatsApp support about local bank or e-wallet.

Where is my order?

Log in → Orders. After payment you also get an Inbox message with the order link.

LuckyBox — Unbox electronics in MY / SG / ID